Products are posted within 3 working days of payment if in stock. Delivery can take between 3-10 working days depending on the choice of either the Post Office or courier. If a product is not in stock, please allow 3-6 weeks for dispatch.
Any customs duties/ taxes of the original order are at customer cost.
We do not accept liability for loss or breakages after the products leave our premises, and cannot be held responsible for any delays in delivery once the products are with the courier or Post Office.
Post Office: National orders can take around 3-5 working days. International orders can take around 7-10 working days, and parcels will be returned if they are not claimed within 30 days on arrival into your country.
Please check your tracking number even if you have not received a note of arrival as Handmade By Me will not be liable for unclaimed items. You can check your tracking number at https://tracking.postoffice.co.za/TrackNTrace/.
Courier (within SA only): Courier can take between 1 and 3 days from the date of collection for your parcel to arrive depending on the size, weight and delivery location.
To ensure your parcel arrives: 1) include a contact number on the delivery slip and 2) make sure there is someone at the specified address to sign for the parcel.
Returns and Exchanges
All return and exchange queries must be emailed within 10 days of receipt of delivery. There are no returns or exchanges on wallpaper, fabric orders, custom and made-to- order items (including lampshades).
If the wrong item is sent, we will resend a replacement at no additional charge (this excludes custom orders).
If the return or exchange is approved, and the product is still in the same condition as it was sent, a full refund excluding the original shipping fee will be processed. However, return shipping costs are the responsibility of the customer.
International shipping: R120
Local shipping (South Africa):
Collect (from Cape Town) - free
Post office (national) - R50
Courier (Cape Town area) - R55
Courier (main cities South Africa) - R105
Courier (outer areas) - R140